Scientific Technical Support Assistant

Looking for a scientific role away from the lab?

This is an exciting and challenging opportunity to join a leading biotech company with branches in Cambridge (UK), Houston (US) and Zoetermeer (NL), providing products and services globally.

We are looking for a hard-working, competent and organized individual to join our high-paced, dynamic Technical Support Team in Bar Hill. You will be responsible for delivering excellent customer service worldwide, identifying customers’ needs and assisting them to find the correct products and solutions.

Responsibilities

  • Helping customers via email and phone
  • Troubleshooting applications (such as WB, IHC, ELISA, etc)
  • Resolving complaints by proposing solutions which ensure customer’s satisfaction
  • Liaising with colleagues and channel partners globally to ensure data is readily available
  • Updating product and website data
  • Reviewing processes and customer feedback
  • Identifying and suggesting automation and/or improvements for front and back end processes, workflow and functionality

Skills

Required:

  • Life sciences degree (BSc, MRes, MSc, PhD) or equivalent experience
  • Knowledge of laboratory techniques (WB, IHC, ELISA, etc)
  • Fluent in English

Advantageous:

  • Practical laboratory experience in at least 2 techniques
  • Creative and methodical thinking for problem resolution
  • Ability to explain things logically and clearly
  • Attention to detail and ability to think ‘outside the box'

You will be organized, decisive, efficient and practical. You will have a knack for identifying patterns, will enjoy solving puzzles and be passionate about delivering excellent customer service.

About Us

Abbexa believes in empowering individuals from an early stage. We seek to support you to draw your own personal career map in line with your ambitions and aspirations. Our informal and friendly culture is an ideal working environment to cultivate excellent professional development opportunities.

Bar Hill offers a park, Tesco, coffee shop, barbers, clothes store and gyms, all within walking distance of the office. The package will include 28 days holiday per annum, access to a comprehensive pension scheme and healthcare benefits.

This is a full time, permanent position. The hours are Monday - Friday, 8am - 5pm (one hour lunch). Please apply with CV.

For informal enquiries, please email [email protected] and quote job reference: 'STSA05'.

Find out more about our interview process.

To make your application you will need to register on our site. This will allow us to process your application quickly and will allow you to keep track of the status of your application.

FOR AGENCIES – WE ARE NOT INTERESTED IN WORKING WITH ANY AGENCY FOR THIS OR ANY OTHER POSITION THAT WE ADVERTISE.

Job is closed.