Returns and Refund Policy
Returns and Refunds
If you wish to cancel your order for laboratory reagents you must notify Abbexa as soon as possible. Contact details can be found on our Contact Us page. There will be no cost if cancellation is less than 24 hours after order receipt. If you wish to cancel an order 24 hours after placing it, a restocking fee of 50% will apply. If the item(s) have been dispatched, returns cannot be accepted, as we cannot guarantee maintenance of the cold chain. Orders with delayed delivery cannot be cancelled, unless you obtain written authorisation from your grant provider. We must receive your cancellation with all necessary paperwork 1 month before your estimated delivery date. If you wish to cancel your order for electrical equipment, then you can do so within 30 days of receiving the order.
If you wish to apply for a credit because the product does not perform as described on the datasheet please notify us within 6 months. We will request that you send the protocol used and the results data and we will attempt to troubleshoot any issues. If unable to resolve, we will offer you a replacement or credit.
In the unlikely event that you receive incorrect items, please contact Abbexa as soon as possible and store the product in the fridge at 4°C in the original packaging. Abbexa will then get back to you as soon as possible to process a return and schedule dispatch of the correct items. For products which have special shipping requirements, we will provide you with return guidelines.
All requests for returns and credits must have prior authorisation and items must be shipped back to Abbexa within 2 weeks (UK) or 4 weeks (international) of receiving authorisation. Items must be returned in the same or equivalent packaging (i.e. cold and insulated) as originally dispatched.
In every instance where a product has been dispatched and credit is sought, shipping and handling costs are non-refundable. Credit will be offered as a cash refund or credit note. Cash refunds into a debit or credit card may incur a charge. Cash refunds made via international bank transfer may incur a charge. Cash refunds made via national bank transfers within the UK will not incur a charge. Credit notes do not incur a charge and are redeemable against any future purchases. Credit notes are valid for 12 months from the date of issue.
All products are strictly for research purposes only. The products are not intended for diagnostic, therapeutic, food, cosmetic, household or any other human use.