Terms & Conditions
These Terms and Conditions apply to all sales of products by Abbexa Limited, whose registered office is in Cambridge, UK, registered number 8475531, VAT registration GB 167924079, Abbexa LLC, whose registered office is in Houston, TX USA, or its affiliated companies, together referred to as “Abbexa”.
Security and Privacy
All orders are governed by and shall be construed in accordance with the laws of England and Wales. Orders are subject to availability. Our products’ prices do not include import duties, shipping or packaging and are subject to change without notice up to the time of posting. Once the order is received, the customer will receive confirmation of receipt of the order by email. It is the customer's responsibility to check that the details for the products, the shipping address and billing address are correct.
Customers can choose to purchase the product directly online or send a purchase order by email, post or fax to place an order. Customers need to provide all the information required for the invoice and delivery of their products. Customers should ensure that all the details provided in any order placed are complete and accurate. Abbexa will not be liable in the event of an error in the delivery address and cannot be held responsible for the failure to deliver your product(s).
Abbexa reserves the right to amend product specifications without notice. Product specifications in effect at the time of shipment are deemed final. Whilst all reasonable efforts are carried out to ensure the accuracy of the information provided on Abbexa’s website, blog and forum, Abbexa will not be liable for any errors in the information provided.
Invoices should be paid no later than 30 days after the invoice date and any bank charges that are incurred in making the payment should be covered by the customer. Debit or credit cards are also accepted for payment. In order to process a debit or credit card payment we will need you to provide us with the card holder’s name, card number, expiry date and security code. This is done through a secure service. For security reasons, we will not keep any customer’s debit or credit card information.
We reserve the right to ask for prepayment. Prepayment may be required if you are a first time buyer or if you are placing an order outside the UK. If we fail to secure payment within 30 days of receipt of the order, the order will be cancelled.
Packaging and products should be inspected immediately upon receipt. Notification of damage, shortages or defects should be given immediately by phone, email or fax within 1 week of receipt. You can also use our returns contact form to notify us of any discrepancies in your order.
The products remain the property of Abbexa until the product has been paid for in full with cleared funds.
Rewards and Promotions Policy
Abbexa will offer rewards where applicable, as stated in our Rewards & Promotions page. Abbexa is not responsible for lost or damaged Amazon code vouchers. These will be issued and sent once a review has been published. Our promotions are only valid for orders placed through the website using the appropriate discount coupon code correctly within the shopping cart and for purchase orders where the discount coupon code is clearly visible. Discounts cannot be retroactively applied to past orders. Abbexa reserves the right to withhold or stop rewards and promotions where they have been misused. All rewards are subject to change or termination without notice.
Dispatch and Delivery Policy
Abbexa endeavours to process and dispatch all orders within 1-2 weeks. Each product page has an availability note which shows the lead time for that particular product and provides a more accurate timeline. Please note that the dispatch and delivery timelines are an estimate and are not guaranteed.
Abbexa uses logistics companies such as TNT, FedEx and DHL to deliver products to customers. All orders require a signature upon delivery. Abbexa will arrange and pay for shipping costs directly with the relevant courier, unless the customer has provided clear instructions that we should use a particular courier account number to cover the costs of shipping. In this case, only handling fees will apply. Abbexa will include any necessary paperwork for UK export and import into the recipient country. It is the customer's responsibility to clear the products through customs at the recipient country. The customer must inform Abbexa of any extra paperwork required by the recipient country or institution prior to placing an order, so that clearance delays can be avoided.
Once the order is processed and booked with the courier, Abbexa will inform the customer within 24h that the package(s) is on its way. We will provide the courier name, the relevant tracking number and a tracking link. The courier page will provide a delivery estimate specific to the delivery address. In the rare case we need to split the shipment, we will contact the customer directly and send 2 separate tracking numbers. The customer can also request a delivery to be split, but please note that this may incur additional shipping fees.
When orders reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates given by Abbexa or by the delivery courier. All import duties, value added taxes on goods and all other charges levied on the shipment in the destination country shall be payable to the courier by the receiver.
Abbexa ships worldwide. There are some countries where we will be unable to ship, due to governmental policies. We will also be unable to ship to conflict or post-conflict areas. Please contact us before placing your order if you are unsure if we can deliver to you.
Delayed Delivery Policy
Abbexa operates a delayed delivery option, which enables use of grant money before deadlines. This is designed exclusively to extend the validity period of products which have a short storage period. In order to take advantage of this policy and make the most of your grant, please contact us. Abbexa will deem all incoming orders urgent, unless otherwise stated in writing on the invoice, proforma invoice or order acknowledgement, which is sent to the customer as proof of order receipt. If ordering directly through the website, please indicate in the comments section of the checkout process that you would like the "Delayed delivery option" and indicate the estimated month of delivery. If ordering using a purchase order, please clearly indicate this in your purchase order document. If your order has been accepted for delayed delivery, it will be clearly stated in your invoice. Abbexa will not accept responsibility for any orders which are sent before the requested delivery date, unless the delivery date is shown on the Abbexa invoice. It is the customer's responsibility to thoroughly check the invoice as soon as it is received and notify Abbexa immediately if any of the information is incorrect. Our Order Policy and Cancellation Policy will act in conjunction with the Delayed Delivery Policy.
Orders will only be delayed for up to 6 months. Please contact us if you require further details.
Cancellation and Credit Policy
If you wish to cancel your order for laboratory reagents you must notify Abbexa as soon as possible. Contact details can be found in our contact us page. There will be no cost if cancellation is less than 24 hours after order receipt. If you wish to cancel an order 24 hours after placing it, a restocking fee of 50% will apply. If the item(s) have been dispatched, returns cannot be accepted, as we cannot guarantee maintenance of the product(s)' temperature constraints. Orders with delayed delivery cannot be cancelled, unless you obtain written authorisation from your grant provider. We must receive your cancellation with all necessary paperwork 1 month before your estimated delivery date. If you wish to cancel your order for electrical equipment, then you can do so within 30 days of receiving the order.
If you wish to apply for a credit because the product does not perform as described on the datasheet please notify us within 6 months or up to the date of product expiry, whichever is longest. We will not be able to process any claims received after the product's expiry date. We will request that you send the protocol used and the results data and we will attempt to troubleshoot any issues. If unable to resolve, we will offer you a replacement or credit.
In the unlikely event that you receive incorrect item(s), please contact Abbexa as soon as possible and store the item(s) in the fridge at 4°C in the original packaging. Abbexa will then get back to you as soon as possible and may process a return for the item(s) and schedule dispatch of the correct item(s). Any such incorrectly received item(s) must be shipped back to Abbexa within 2 weeks (UK) or 4 weeks (international) and must be returned in the same or equivalent packaging as originally dispatched. For item(s) which have special shipping requirements, we will provide you with return guidelines.
In every instance where a product has been dispatched and credit is sought, shipping and handling costs are non-refundable. Credit will be offered as a cash refund or credit note. Cash refunds into a debit or credit card may incur a charge. Cash refunds made via international bank transfer may incur a charge. Cash refunds made via national bank transfers within the UK will not incur a charge. Credit notes do not incur a charge and are redeemable against any future purchases. Credit notes are valid for 12 months from the date of issue.
All products are strictly for research purposes only. The products are not intended for diagnostic, therapeutic, food, cosmetic, household or any other human use.
Some products are tested only using recombinant samples and are not covered for use on endogenous samples. Conversely, some products are tested only using endogenous samples and are not covered for use on recombinant samples. Some reactivity information may be predicted and is not guaranteed. Reactivity may be based on sequence homology and provided for reference only. Please check before purchasing. If you require further assistance please contact the scientific support team on firstname.lastname@example.org.
Claims Policy (for replacement or refund)
When receiving a complaint or notice that a product is not working as expected, a troubleshooting procedure is put in motion before offering a replacement or credit note. We go through the troubleshooting process to be able to identify areas where we can improve so it is important to follow this procedure. We will be unable to offer a credit note or replacement if the troubleshooting procedure has not been followed.
Please kindly note that we are unable to guarantee that our ELISA kits and antibodies will work for all recombinant proteins as some recombinant variants can have different sequences or contain only part of the sequence which may not contain the area targeted by the antibodies. When testing, we will always use native samples. If in doubt, always check with us to ensure that the recombinant protein tested contains the right sequence, but please note that this sequence may be masked in the recombinant version’s tertiary structure and we cannot guarantee success.
To start the case into a product not performing as expected, we will require the following:
- The protocol used for the collection and preparation of the samples.
- The storage conditions of the sample (if the sample is not fresh).
- Information about the storage temperature, date of sample collection and any preservatives used.
- The protocol used for the application (e.g. WB, IHC, ELISA).
- If the product was an ELISA kit and the customer followed the instructions in the manual, we require information on any deviations from the manual.
- The results data obtained, including any images or raw numerical data.
- The results which were expected by the user.
Our technical support team would then assess if the case can be resolved with minor modifications to the protocol. If we are unable to resolve the case through a troubleshooting procedure or if we determine the product is not performing as described on the data sheet a replacement or credit note will be offered.
To find out more about returns and refunds, please visit our Returns and Refunds Policy page.
Health And Safety Policy
Abbexa is not responsible for any improper handling or use of the products, gifts, promotional or packaging material. None of these items are edible and should be disposed of appropriately in line with your particular country's guidelines. Due care should be taken when handling all scientific products. We provide Material Safety Datasheets for products, which can be downloaded from each product page. Please wear protective clothing, including a laboratory coat, safety goggles and disposable gloves when handling any material. If you come into contact with any product, please wash with plenty of water. If you require further assistance or information please contact us.
Warranty and Liability Policy
The products are intended for laboratory research use only. They may not be used as drugs, cosmetics, agricultural or pesticidal products, food additives or household chemicals. Abbexa does not make any other warranty or representation whatsoever, whether expressed or implied, with respect to the products. In particular, Abbexa does not make any warranty of suitability, non-infringement, merchantability or fitness for any particular purpose of any product. Abbexa assumes no responsibility for the sample(s) used in any test using its products. We recommend that the product is validated with the sample(s) to ensure suitability. In no event shall Abbexa be liable for incidental, consequential or punitive damages including losses in time, resources or materials. If you require further information please contact us on email@example.com.
Gifts (such as USB flash drives, cotton bags, pens, lanyards, etc) may be provided for some orders and are offered on a first-come-first-serve basis while stocks last. Abbexa will not be held liable nor responsible for misuse of the gifts. These are offered as-is and intended as a free gift for the customer. Abbexa will not be responsible for any mislaid or broken gifts. Abbexa does not guarantee a gift with every order.
Equal Opportunity and Race Relations Policy
As required by the Race Relations (Amendment) Act 2000 and our commitment to diversity, inclusion and equality of opportunity, all staff are afforded equal opportunities within employment and that entry into employment with Abbexa and progression within employment will be determined only by personal merit and the application of criteria which are related to the duties of each particular post and the relevant salary structure. In all cases, ability to perform the job will be the primary consideration. Subject to statutory provisions, no applicant or member of staff will be treated less favourably than another because of his or her sex, marital status, sexual orientation, religion, creed, racial group, or disability.
Abbexa welcomes diversity amongst its staff and seeks to ensure that all candidates for employment are treated fairly, and that selection is based solely on the individual merits of candidates and on selection criteria relevant to the post.
Selection criteria for all posts will be clearly defined and reflected in the further particulars sent to candidates. Job qualifications or requirements which would have the effect of inhibiting applications from members of particular groups, such as those of one sex, marital status, sexual orientation, race or disability, will not be demanded or imposed except where they are justifiable in terms of the job to be done. Job advertisements will be widely publicised so as to encourage applications from a broad range of suitable candidates from all backgrounds.
All those handling applications and conducting interviews must be aware of the principles of the Sex Discrimination Act, the Race Relations Act, the Disability Discrimination Act, and other relevant legislation. All candidates will be compared objectively with the selection criteria, and all applications will be processed in the same way. Information sought from candidates and passed to those responsible for appointments will relate only to the qualifications for or requirements of the job.
Wherever suitably qualified persons are available, there will be at least one member of each sex on the bodies responsible for shortlisting, interviewing, and making or recommending an appointment.
Distributor Publishing Requirements
Distributor publishing on the Abbexa website is subject to meeting our publishing standards. Companies will be refused publication if their name, logo or link contain any offensive or material copyrighted or trademarked by a different party. Company details and logos will not be published if they contain spelling mistakes. Company address must be provided in full, including street name and number, city name, postcode and country. Company logo must be provided in an image format (.jpg, .png, .jpeg). Companies must take due care to provide their logo with enough resolution, with a size equal or lower than 70 KB. If you would like to become a distributor, please contact firstname.lastname@example.org.